Emusic Review: The Month's Top Downloads (and the Bands Got Paid!)

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I was a little lost by these comments, but now I'm beginning to think we might need to start using a redirect of some kind to avoid googlejuice on commenters' URLs.

Phillip, you should also note that the comments have rendered the main text irrelevant, since, exactly a month later, Emusic no longer offers unlimited downloads.

Are they still even in business? I cancelled my subscription after they announced they didn't want me as a long time customer.

They're still in business, but I doubt they'll be around much longer. I'm still a subscriber, but mainly because I still have some music that I've paid for but haven't had a chance to download.

The download manager was so fucked the last month that I just clicked all the albums I wanted so they would go to the "My Collection" section. Then I cancelled the downloads. But since they're in My Collection, I can download them again without going over my pathetic little 40 download-per-month limit.

So far, the new subscription policy does not seem to have allowed them to bring in a bunch more labels. They've got Kill Rock Stars now, but that's the only "big" one I've noticed.

I was sort of hoping they had a string of new labels lined up that they would be able to add with the new system. Don't know how else they can stay in business.

I hope something changes, whether they go out of business or miraculously improve their service and support. Currently, their quality of service is unacceptable. Almost every album I have downloaded has encountered some problems and I have been a member for 5 months.

It has even become worse under the new subscription model. You'd think such a move would reduce bandwidth and provide a higher quality of service, which is what I was holding out for, lately, as in for the past week, several albums I paid for have been completely unavailable. To top it off, the only way to tell is to buy it and find out. In fact, recently it has taken persistence over several *days*--let me repeat for emphasis: *days*--to download a complete album. This is over a fast internet connection, just to be clear.

So what do they say about this? I don't know because, and I am brought to my second disappointing observation, they have not responded to either of my messages (one of which I sent out months ago). Their customer service is awful if it even exists. The only means of contacting EMusic about problems downloading is through their online form. After several days all I have received is an automated response telling me commonsense information, and saying nothing about refunding credits lost on unavailable music.

It has been *such* a consistent hassle to download that it is no longer worth paying for, in my opinion, and I, like BJ above, am canceling my subscription this month.

If I may prevent frustration for others, I recommend saving the $15 x 3 months contract and taking yourself and another to a live musical performance of your choice. If you must download music there is always iTunes or, hell, Kazaa.

Lots of Emusic's problems with downloads were due to the heavy traffic after they announced their new subscription plans. Everybody just started grabbing everything they could get. Downloads are back to normal now. True, their customer service needs improvement, but they're still the best deal out there. They've got very fair prices that allow Emusic and the labels and bands they contract with to make a living while giving us the music we want without bankrupting us.